Terms and Conditions
1. Acceptance of Terms
These Terms and Conditions (“Terms”) govern your use of the WhatsApp Business API SaaS Platform and related automation services (“Services”) provided by [Your Company Name] (“Company”). By creating an account or using our Services, you agree to be bound by these Terms and Meta’s WhatsApp Business Policy.
2. Service Provision & License
SaaS License: Company grants you a limited, non-exclusive, non-transferable, revocable right to access the platform to manage WhatsApp communications for your business.
Onboarding: You are responsible for providing accurate information for WhatsApp Business Account (WABA) verification. The Company is not liable for accounts rejected by Meta.
3. Usage & Meta Policies
Compliance: You must comply with the WhatsApp Business Solution Policy. Any violation (such as spamming or sending prohibited content) may result in the immediate suspension of your API access by Meta or the Company.
Opt-in Requirement: You agree to send messages only to users who have explicitly opted-in to receive communications from your business.
4. Property Rights
Ownership: The SaaS architecture, dashboard, proprietary code, and branding are the exclusive property of the Company.
Restrictions: You may not decompile, reverse engineer, or attempt to extract the source code of our platform.
5. Pricing and Payment
Subscription: Services are billed on a recurring basis (monthly/annually).
Conversation Credits: WhatsApp API charges consist of Platform Fees (paid to us) and Meta Conversation Charges (based on categories like Marketing, Utility, or Authentication).
Changes: We reserve the right to adjust pricing based on Meta’s global rate changes with a 30-day notice.
6. Prohibited Activities
Spam: Using the API for bulk unsolicited messaging is strictly prohibited.
Prohibited Categories: You may not use the Service to promote tobacco, drugs, gambling, or adult content, as per WhatsApp’s restricted commerce policy.
7. Support and Management
Uptime: We strive for 99.9% uptime but are not responsible for downtimes caused by Meta’s API infrastructure or global WhatsApp outages.
Termination: The Company may terminate access if the user engages in activities that risk the reputation or technical stability of our API channels.
8. Data Privacy
Your use of the Service is also governed by our Privacy Policy and Data Processing Agreement (DPA), ensuring that customer phone numbers and message logs are handled according to GDPR/local data laws.
Next Steps for Your Website
To make this legally robust for a SaaS model, would you like me to:
Draft a Refund Policy (specifically regarding unused message credits)?
Create a Privacy Policy section detailing how you handle customer phone numbers?
Add a Service Level Agreement (SLA) regarding technical support response times?