privacy policy
Privacy Policy
Effective Date: [ 18/07/2025]
Last Updated: [ 18/07/2025]
Introduction
Agent Clara ai (hereafter referred to as “Agent Clara ai,” “we,” “our,” or “us”) runs
Agent Clara ai, which represents a high-end AI solutions platform that provides voice
automation technologies alongside voice cloning services and natural language processing
(NLP) functions. The Agent Clara ai platform helps diverse businesses in fields like finance,
healthcare, e-commerce, and customer support execute automated customer dialogues
through AI voice bots that replicate human voice tone capabilities. The combination of
AI-focused communication tools within systems leads companies to boost operational
performance and decrease expenses while creating personalised user engagements.
This Privacy Policy provides business end-users and additional parties with details about
information collection and management within Agent Clara ai. We devote maximum
attention to safeguarding user data while deploying multiple protective measures to secure
all client information from business users and independent users who operate on our
platform. The use of Agent Clara ai demands business stakeholders to accept all policies
that this Privacy Policy establishes. All service users must discontinue our platform
immediately if they find any disagreement with our established terms.
1. Scope of This Privacy Policy
1.1 Who This Policy Covers
Businesses and Enterprises
This policy applies to all businesses, organisations, or enterprises that integrate or use Loyal
AfterSale to manage client interactions via AI-generated voice cloning. Whether you are a
small start-up looking to automate customer support lines or a large multinational corporation
implementing AI for high-volume calls, the policy governs how your data—and the data of
your end-users—will be processed and protected.
End-Users
This policy covers end-users privacy rights as customers are involved in AI-based calls,
voice messages, and interactive voice responses facilitated through Agent Clara ai. The
platform supports end-users, including customers, clients, patients, and their corresponding
business clients who use our system.
Data Types Processed
The policy specifies the processing rules we have established for personal information and
business information alongside client information, which can move through our voice AI
engine and platform integration features and application programming interfaces (APIs) as
well as analytics tools. End-users provide either basic data such as phone numbers or
extensive information to the system. This data could be as minimal as a phone number, or it
could be more extensive depending on the nature of the business’s integration and the
compliance requirements of a given industry (e.g., healthcare or finance).
1.2 Third-Party Services and Integrations
Agent Clara ai’s functionality can be extended by integrating with various third-party
websites, software tools, or platforms. This may include customer relationship management
(CRM) systems, cloud telephony solutions, and other data analytics services. It is important
to note that this Privacy Policy does not apply to how third-party services collect, store, or
use data. We strongly encourage businesses to review the privacy policies of any external
services that they choose to integrate with Agent Clara ai. By combining third-party services
with our AI technology, businesses accept responsibility for understanding and adhering to
separate policies and data protection rules relevant to those external systems.
1.3 Policy Updates
We reserve the right to update this Privacy Policy at any time to reflect new service offerings,
changes in data practices, or evolving regulatory requirements. Any material changes to the
policy will be communicated to businesses through official channels such as email
notifications or platform alerts. Continued use of Agent Clara ai after these updates will
signify acceptance of the revised terms.
2. Information We Collect
The type and scope of information we collect depend on how a business implements Loyal
AfterSale. Below are the categories of data collection that may occur throughout your use of
our platform.
2.1 Information Provided by Businesses
When you create an account or integrate Agent Clara ai iWant an account?
nto your existing systems, you may provide various types of data:
Business Details
We collect essential information about your company, including but not limited to:
Company name and legal entity structure (e.g., LLC, Pvt. Ltd., etc.)
Industry or sector (finance, healthcare, e-commerce, etc.)
Primary point of contact: name, email address, and phone number for managing the
account.
Location: The business’s official mailing or billing address, if necessary, for tax or legal
compliance.
User Accounts
Each business can create multiple user accounts for employees or team members who will
manage Agent Clara ai. Details may include:
Login credentials (usernames and hashed passwords)
Access levels or roles (administrator, analyst, etc.)
Profile details such as name, title/department, and professional contact information
Voice Data & Cloning Requests
If a business chooses to use our voice cloning feature:
Sample Voice Recordings are necessary for training custom models. These may be
recordings of specific individuals who have consented to have their voice cloned or voice
samples purchased/obtained lawfully for commercial usage.
Metadata about the sample recordings, such as the date and context in which they were
recorded.
Call Scripts & Interaction Data
Many businesses provide:
Predefined call scripts for the voice bot to follow during customer interactions.
Customised workflows indicating how to handle customer queries, escalate calls to human
agents, or trigger specific AI responses.
Data points for automated interactions, including personalised elements (such as the
customer’s name, service plan, or past purchase behaviour).
Payment Information
To facilitate subscription, usage fees, or billing, we collect:
Credit card details, bank account information (stored securely through third-party payment
processors), or other preferred payment methods.
Billing addresses, transaction history, and invoice records to comply with financial
regulations and provide businesses with accurate billing statements.
2.2 Information Collected Automatically
Our platform automatically collects certain information to monitor performance, troubleshoot
technical issues, and improve service quality:
Call Data
Every interaction performed via Agent Clara ai’s platform can generate data such as:
Call duration
Timestamps marking when calls start and end
Call frequency and the number of successful connections
AI-generated responses used during each cal, logged for quality assurance and
improvement
Voice Interactions
AI-driven calls that are recorded or logged for future reference:
Audio transcripts produced by the speech-to-text mechanism
Digital call recordings, if the business has opted to record the calls for compliance or
quality-checking
Sentiment or intent analysis performed on the calls, providing data points for AI training and
improvement
Device and Technical Data
Whenever businesses or end-users interact with our platform through a web-based
dashboard or integrated system, we may collect:
IP addresses and other network identifiers
Device types, browser details, and operating systems
API request logs that track calls made to our endpoints, ensuring we can diagnose
integration issues effectively
Usage Analytics
To continuously refine our AI:
Performance metrics on how well the AI handles real-life scenarios
Engagement metrics such as average call handling time or user satisfaction ratings, if
available
Conversation effectiveness analytics, which includes detection of user language
preferences, commonly asked questions, or success in problem resolution
2.3 Third-Party Integrations & External Data
Many businesses harness the power of Agent Clara ai more comprehensively by integrating
it with external data sources. In these situations, additional data flows into our system:
Customer Contact Details
A business can access customer contact information, including phone numbers and names,
through a CRM system or another database platform. Agent Clara ai can then use the
contact details to initiate AI-operated outreach phone calls or automated reminder systems.
Agent Clara ai processes this information solely for business-authorized operations.
Interaction Histories
The merging of historical data between ticketing systems and helpdesk software and CRM
logs with Agent Clara ai allows business use.
Attractive AI interactions become possible by uniting call history data with support ticket
archives and documented complaints.
AI calls receive their message content based on customer purchase records and account
data.
Compliance-Related Information
Finance and healthcare institutions need to develop further compliance restrictions. This can
include:
The regulatory data system operates under two rules formats: allowed call durations and
mandated data protection regulations.
The business operates patient IDs and insurance data as sensitive personal information
based on their standards and HIPAA requirements.
Note: The business owns the responsibility to verify data validity that enters Agent Clara ai
from legal sources while maintaining evidence of obtaining data from data subjects.
Business heads need to follow data protection laws in their local areas at all times during
their data handling activities.
3. How We Use Your Information
We rely on the collected data to enhance our platform’s capabilities, maintain a high-quality
user experience, and uphold legal obligations. Below is an expanded overview of how we
utilize the data that is entrusted to us.
3.1 Providing AI-Powered Voice Automation Services
Executing AI-Driven Interactions
The main goal of gathering data serves to enhance the operational capability of AI voice
bots. The system generates real-time voice responses through analysis of call scripts, user
queries and previous interaction histories. This includes:
The integrated or external telephony services enable our system to place phone number
calls.
Enhancing call responses relies on the installed scripts and identified voice patterns from the
system.
The system should transfer calls to human operators if required.
Customizing Voice Bots
The setup of voice bots allows businesses to customise the solutions according to their
industry needs. Voice bots serving in financial sectors must display complete compliance
warnings, whereas healthcare providers need their bots to deliver appointment reminders
and privacy notices. We use the data provided to:
Fine-tune speech recognition algorithms for improved accuracy in domain-specific
terminology
Organize pre-programmed answers for standard questions and worries that frequently
appear in particular business fields
Voice Model Training and Improvement
Sample voice recordings and transcripts are vital for training machine learning models. The
better the quality and quantity of this data, the more accurately the AI bot can mimic human
speech or detect nuances in natural language.
3.2 Business Analytics & AI Enhancement
Continuous Improvement of AI
Every interaction with end-users serves as a learning opportunity for our AI models. By
analyzing conversation success rates, user sentiment, and call handling times, we refine our
speech-to-text, text-to-speech, and NLP systems. This iterative process ensures that Loyal
AfterSale remains at the forefront of conversational AI technology.
Performance Metrics and Usage Insights
We compile statistics on metrics such as:
Call drop rates
Call completion rates
Preferred language selections
Conversion rates (e.g., how often calls lead to successful sales or resolved support tickets)
These insights are aggregated, anonymized, and shared with businesses to help them make
informed decisions regarding their customer engagement strategies.
Internal Testing and Optimizations
A subset of recorded data may be used internally by Agent Clara ai’s data science and
engineering teams for:
Algorithmic improvements in voice cloning accuracy
Detection of edge cases where the AI might struggle, such as unusual accents, background
noise, or specialized jargon
Validation of new features before they are released to production
3.3 Customer & Business Communication
Account Updates and Notifications
We use contact details to keep businesses informed about important account activities:
Billing reminders for upcoming subscription renewals
Feature announcements for newly released AI enhancements or integrations
Policy changes that could affect how data is handled
Technical Support and Troubleshooting
When users or businesses reach out to our support team, we often need access to relevant
data to provide effective assistance. This may include:
Call transcripts to diagnose unexpected AI behavior
Platform usage logs to determine if an error lies in the API integration or in the user’s own
environment
Marketing Communications
We may occasionally send newsletters or marketing emails about new product features,
special promotions, or educational resources (e.g., webinars, tutorials). Businesses can opt
out of these at any time through unsubscribe links or account preferences.
3.4 Legal Compliance & Security
Preventing Fraudulent Activities
Certain data is collected and monitored to detect and prevent unauthorized voice cloning,
suspicious account activity, or other fraudulent behavior that may compromise the integrity of
Agent Clara ai’s services.
Adhering to Data Protection Laws
Depending on the region in which the business operates or the data subjects are located, we
comply with various regulations:
General Data Protection Regulation (GDPR) in the European Union
California Consumer Privacy Act (CCPA) in the state of California
India’s IT Act (2000) and related data protection directives
Telephone Consumer Protection Act (TCPA) in the U.S., especially for outbound AI calls and
text messaging
Law Enforcement Requests
There may be instances where Agent Clara ai receives valid legal requests or subpoenas
demanding the disclosure of certain data. In such cases, we will scrutinize each request to
ensure it is legally binding and proportionate, and then comply in a manner consistent with
our legal obligations.
4. Data Sharing & Disclosure
We understand that businesses share sensitive information with us and that end-users trust
they are participating in calls that align with their privacy rights. Hence, we do not sell, rent,
or trade personal or business data to third parties for any reason. However, there are certain
circumstances under which data may be shared.
4.1 With Service Providers
Cloud Hosting and Storage
We may use reputable cloud service providers to store call recordings, transcripts, or
databases. These providers are contractually bound to maintain strict confidentiality
measures and to process data only as directed by us.
AI and Speech-to-Text Partners
To deliver state-of-the-art voice recognition and text-to-speech functionalities, we sometimes
collaborate with specialised technology vendors. In these partnerships, only the minimum
necessary data is shared (often anonymised or encrypted).
Customer Support Platforms
A helpdesk or ticketing system integration enables us to deliver prompt and organised,
efficient support. All business assistance requests and support tickets transfer
business-critical information, including error message,s together with user IDs and
conversation logs to these support systems
4.2 Legal & Compliance Disclosures
Compliance with Laws
Sharing particular data with regulators law enforcement agencies, and governmental bodies
becomes necessary when laws or valid compliance needs require it. Agent Clara ai must
disclose data upon demand by legal entities, especially when handling phone-based fraud
investigations and data protection audits or investigating illegal activities.
Enforcing Our Rights
Agent Clara ai's legal rights, together with its platform security and business contractual
agreements, receive protection from the release of specific details in unusual situations.
Mergers or Acquisitions
When Agent Clara ai undergoes mergers, acquires new entities or undergoes corporate
restructuring we relocate all data to the new operator under the same set of privacy
commitments, thus preserving data protection standards.
5. Data Retention Policy
We adhere to a data minimisation principle, collecting and retaining only as much data as
required to fulfill the purposes stated in this Privacy Policy.
Operational Need
Our organisation stores business together with customer information until we complete
delivering or advancing our services. The method for data storage accommodates AI model
training and usage metric generation while honouring performance improvement potentials
while preventing the retention of extra information.
Contractual Obligations
Business relationships may require detailed data storage periods through legal obligations or
formal SLA documentation. The required duration of data retention receives our honor
through secure storage practices followed by elimination when the retention period ends.
Legal & Regulatory Requirements
Call recordings together with payment records must be kept according to specific rules
established by each jurisdiction. The maintenance of transaction logs must extend past a
mandated time period as stipulated by financial industry regulations. After expiration of the
legally required retention term we follow these requirements by eliminating or anonymizing
the data through secure processes.
Data Deletion Requests
After business discontinuation of Agent Clara ai access we handle all their user data
removal or anonymization within applicable reasonable periods despite legal storage
requirements. End-users seeking to delete personal data need to send their requests
through their data-collecting and -controlling business organizations. We quickly process
verifiable deletion requests from business clients through the deletion of their data from our
active databases alongside backups until any applicable regulatory rules allow such
procedures.
6. Security Measures
Agent Clara ai dedicates significant company finances to secure data processing systems
employed by Agent Clara ai. The organisation deploys several defensive measures to
maintain its system security.
We implement Multi-Factor Authentication (MFA) for applicable instances to minimize
unauthorized entry points to admin panels as well as cloud storage systems.
Encryption
Data in Transit: The SSL/TLS encryption protocol, along with similar secure standards,
protects data that moves between devices and servers and third-party connectors to keep
information safe from spying and interception during transit.
Data at Rest: The company apart from industry-standard encryption, uses proper data
access keys to protect recordings and transcripts when they are stored.
Access Controls
Role-Based Access: Secure information access exists only for properly authorized staff who
receive data permissions according to their job responsibilities.
Multi-Factor Authentication (MFA): We implement Multi-Factor Authentication (MFA) for
applicable instances to minimize unauthorized entry points to admin panels as well as cloud
storage systems.
Secure Architecture
Network Segmentation: Databases containing sensitive voice data may be stored on
segregated servers with restricted inbound and outbound connections.
Firewalls & Intrusion Detection: The company deploys enterprise-grade firewalls
complemented with intrusion detection/prevention systems to monitor and defeat security
attacks immediately.
Regular Audits & Testing
Penetration Testing:
The platform undergoes periodic assessment by trained experts from outside the
organization who seek to find exploitable weak points which lead us to resolve potential
threats in advance.
Compliance Reviews: Our organization conducts regular internal and external audits
together with GDPR and CCPA and other applicable data protection standards.
Fraud Prevention
Our system includes detection methods for detecting atypical or dubious API usage that
blocks both unauthorized voice cloning intrusions and extensive malicious activities. The
detection of uncommon patterns generates two responses which range from temporarily
halting operations to demanding additional user verification as a pre-processing requirement.
Important: While we strive to employ robust security measures, no system can be fully
impenetrable. We encourage businesses to adopt their own supplementary security
strategies, especially when integrating customer data into the platform.
7. Business & Customer Rights
We believe in empowering businesses and end-users to control how their data is handled
and used within the Agent Clara ai ecosystem. Depending on the applicable laws and the
nature of your relationship with Agent Clara ai (business vs. end-user), you may have the
following rights:
7.1 Access & Correction
Access to Stored Data: You have the right to obtain information about the personal data we
hold about you or your customers. This may include call transcripts, audio recordings, or
user profile details.
Accuracy of Data: If you find that certain pieces of information are inaccurate or outdated,
you can request corrections. Businesses are generally responsible for ensuring the
correctness of data they feed into Agent Clara ai, but we also provide ways to rectify any
internal record mistakes.
7.2 Opt-Out & Deletion
End-User Opt-Out: End-users (the recipients of AI-driven calls) who do not wish to receive
further calls of this nature should direct their opt-out request to the business controlling the
calls. In line with TCPA and similar regulations, businesses must honor do-not-call (DNC)
requests.
Data Removal: Businesses can request the deletion or anonymisation of stored call logs,
voice recordings, or transcripts. Once such a request is received, we will verify it, and then
proceed to remove data from active databases and archives (subject to legal retention
requirements).
7.3 Cookie & Tracking Control
Browser Settings: When interacting with Agent Clara ai’s online portal or dashboards, you
can adjust your browser settings to control cookies and other tracking technologies.
However, disabling certain cookies may limit the functionality of our platform.
Business-Wide Policies: If you are a business that uses embedded tools or third-party
analytics within the Agent Clara ai environment, ensure you disclose any cookie usage and
tracking to your end-users, consistent with applicable laws.
7.4 Exercising Your Rights
Support Channels: Most rights can be exercised by contacting our support team at
admin@loyalboosts.com.
Verification: For security and to prevent fraudulent requests, we may require identity or
ownership verification before processing any data-related requests.
8. Compliance with Data Protection Laws
Agent Clara ai Technology is committed to worldwide data protection standards. Loyal
AfterSale is engineered to support compliance with a range of major privacy regulations.
While we provide the tools and environment to help meet these standards, each business
remains responsible for ensuring that its specific data-handling practices align with relevant
regulations in their operations.
8.1 General Data Protection Regulation (GDPR)
For businesses or end-users located in the European Union (EU), GDPR imposes stringent
requirements on how personal data is collected, processed, and stored. Agent Clara ai
assists companies in complying with GDPR by:
Consent Management: Enabling businesses to track and document consent from end-users
for voice-based interactions.
Data Subject Rights: Offering functionalities that make it easier to identify, access, correct, or
delete personal data upon request.
Data Processing Agreements (DPA): We may enter into a legally binding DPA with
businesses to delineate how personal data is handled in a controller-processor relationship.
8.2 California Consumer Privacy Act (CCPA)
Under CCPA, all businesses that operate in California must allow their customers to exercise
a “Do Not Sell My Personal Information” right. The platform’s interface fulfils its design
requirements, although we do not exchange client personal information.
Access & Deletion: We have made it easy for customers to get both their account data
copies and file them for permanent deletion.
Right to Opt-Out: End-users under Right to Opt-Out have the choice to withhold consent for
sharing their data or its use for particular purposes where these rights apply.
8.3 India’s IT Act (2000) & Data Protection Bill
The Information Technology Act (2000) of India, along with the Data Protection Bill, exists as
current legislation. We carry our responsibilities under the Information Technology Act (2000)
seriously because we maintain an Indian company headquarters.
Reasonable Security Practices: The organisation implements “Reasonable Security
Practices and Procedures” standards for handling sensitive personal data and information.
Upcoming Legislation: We remain vigilant about Indian data protection developments
through the future Personal Data Protection Bill to create process adaptations as needed.
8.4 Telephone Consumer Protection Act (TCPA) for U.S. Operations
Most organisations which conduct automated voice calls to U.S. consumers need to fulfil
TCPA requirements. The built-in features offered by Agent Clara ai’s platform come with
step-by-step guidelines for:
Consent Verification: Businesses can store proof of end-user consent for receiving
automated calls.
Opt-Out Mechanisms: We provide tools or guidance to ensure that recipients can opt out of
further calls, maintaining compliance with do-not-call lists.
9. Contact Us
Contact us through the following means in case you have questions or concerns or requests
related to this Privacy Policy or your data.
Address: Agent Clara ai Technology
No 33, Jalan PPAJ 2/5
Pusat Perdagangan Alam Jaya
Cluster A, house 102, 1004 Housing Estate
Victoria Island, Lagos 101241
Nigeria
Email: admin@loyalboosts.com
Our privacy and customer support teams supervise the email account to guide enquiries
about data handling, technical support and privacy rights to the proper departments.
Phone: +2348158467372
Our company maintains an immediate support telephone number, which businesses can use
to obtain real-time and urgent assistance. Telephone service availability runs according to
each geographic area together with its respective time zone.
Website: https://loyalboosts.com/
Conclusion and Remarks:
Agent Clara ai dedicates itself to honouring confidentiality standards for all data belonging to its
clients. Our mission advances by unifying advanced AI voice technology solutions to develop
robust and secure, and easy-to-use customer engagement capabilities for business
operations. Top technological developments require organisations to maintain open
operations and follow stringent ethical practices. The company dedicates its efforts to
establishing long-lasting partnerships built on trustworthy relationships that combine
accountability and respect for all privacy rights of individuals.
Our company remains focused on updating our privacy practices alongside this privacy
policy because the regulatory environment continues to change for AI technology voice
services and data protection systems. Tell all businesses to stay updated on the latest local
and sector regulations and use Agent Clara ai successfully by keeping open communication
with our team. The power of transformative AI communication can be maximized by
collective effort while protecting the individual privacy and dignity of users.